• Booking Procedures

  • "What are your booking procedures?"

• Cancellation Conditions

  • "What are ECE's cancellation conditions?"

• Careers

  • "Can I work for ECE in any capacity?"

• Complaints procedures

  • "If I have a complaint, what do I do?"

• Compliancy

  • "Do ECE suppliers meet minimum compliance standards?"

• ECE Terms and Conditions

  • "Can I see a copy of your Booking Terms and Conditions?"

• Financial

  • "Does ECE offer any financial security?"

• Service standards

  • "Does ECE monitor service and quality standards?"

• Travel Associations

  • "Is ECE a member of any travel organisations?"

 

Is ECE a member of any travel organisations?

ECE is a member of the following trade bodies: · ETOA - European Tour Operators Association · Ukinbound · Visit London · BETA - British Educational Travel Association · CTC - Coach Tourism Council
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Does ECE offer any financial security?

ECE operates a trust-fund and is also part of the Hospitality Line Group of companies comprising four successful and independent businesses that provide a substantial and solid financial base. Credit references are available on application.
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What are your booking procedures?

On acceptance of a quotation received from ECE, we require a deposit payment of £100 per paying participant to secure the booking followed by 50% of the outstanding balance 2 months prior to the travel date. Full balance is due one month prior to travel. Should confirmation of your booking be made within one month prior to travel, the full balance of the booking is payable immediately.
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What are ECE's cancellation conditions?

• If you have to cancel travel arrangements your deposit will be forfeited to cover costs incurred by ECE. • If ECE receives a written cancellation notice within 56 days of commencement of travel arrangements, higher cancellation charges will apply as follows: • 56 to 29 days prior – 30% of total inclusive price per paying passenger • 28 to 15 days prior – 45% of total inclusive price per paying passenger • 14 to 0 days prior – 100% of total inclusive price per paying passenger The cancellation date is calculated on the day of receipt of written notification of cancellation.
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Does ECE monitor service and quality standards?

ECE prides itself on the quality of its service and standards of the products it supplies. All services are personally checked by ECE staff wherever possible and relevant audits made of the venues we use. All activities are risk-assessed and subject to cancellation without notice subject to local conditions as stipulated by the authorised operators of any activity. Should you have any issue with any of the services we provide, please endeavour to resolve this issue locally with our supplier directly or via the ECE Tour Manager. Should this not be possible then please follow the complaints procedure as detailed in the complaints category.
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If I have a complaint, what do I do?

In the unlikely event that you have a complaint, please tell our head office or a member of our local staff immediately. If your complaint remains unresolved, please send a copy of your complaint in writing at your earliest opportunity (please note we do not accept complaints made solely by email). We will acknowledge receipt of your complaint by return and will reply with a detailed response within 28 days of your complaint having been made. Should your complaint remain unresolved, we will forward your complaint together with our response to a travel arbitration service for independent analysis and response.
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Do ECE suppliers meet minimum compliance standards?

All staff directly engaged in employment for and on behalf of ECE are required to provide proof of compliance in their capacity to work with or alongside minors in the course of their duties. This compliance only applies to persons directly employed by ECE. All other personnel providing services to customers of ECE are subject to the local rules and regulations of the country in which the service is provided, however ECE undertakes regular checks on all compliance issues for all suppliers. Further information regarding any of the suppliers of services on behalf of ECE can be provided on request.
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Can I see a copy of your Booking Terms and Conditions?

For a full copy of our Booking Terms and Conditions please click on the relevant link at the bottom of this page.
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Can I work for ECE in any capacity?

Yes you can. We are always on the lookout for bright, enthusiastic and dedicated staff and employ over 100 part-time staff during the summer to accompany our programmes as Tour / Delegation Managers. Please refer to the Information section of this website to access our most up-to-date vacancies, job descriptions and application forms.
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